spent the weekend somewhere in ortigas/pasig. christmas get-together ko with friends. we got a discount voucher for a 2-bedroom suite so sabi namin, hotel naman for a change. buti nga mr. antuken could come also. we left home after lunch. then picked-up my cousin and her two angels.
expectedly traffic was terrible. christmas season plus saturday pa.
checked-in. after a few hours another friend arrived. nagutom kami. we wanted mcdo so nagpadeliver. surprisingly, mabilis ang mcdo delivery sa ortigas area. hehe.
around 8pm the last one arrived with her angel too.
we had dinner, then shared a few bottles of beer until the wee hours of the morning. okei, hanggang 4am.
namamahay siguro ako kaya kahit iilang oras pa lang ang tulog, i woke up a little past 9am. naco, breakfast buffet is only until 10. we had free breakfast buffet for 4.
mga 940am na kami nakalabas ng room at dali-dali sanang pupunta sa cafe to have breakfast. haynaco, we waited for about 15 mins (or 20 na ata) for the elevator. hindi na namin inisip gamitin ang stairs. unang-una nasa 32nd floor kami. pangalawa, we had kids with us, mahirap mag-stairs. so dahil sa tagal namin nakababa, we barely made it to the buffet.
at yun nga, iilan na lang ang pagkain. hubby & i availed the buffet. pork adobo at daing na bangus na lang inabutan namin (plus rice shempre). so my friends decided to order ala carte na lang. 1005 they gave their orders. mga 1030 my cousin’s little angel was asking for dede, eh hindi pa sila nakakakain so i volunteered to bring her back to our room.
when we got to the room, i made her dede. i asked her if she wanted to lie in bed, watch tv while taking her dede. no daw. she wanted her mama daw. naco, so no choice ako but to bring her back down.
when i got there, i was expecting them to be eating their breakfast already. ni isa sa mga order nila, wala pa. twice na daw sila nag-follow up. one of my “masungit” friends was getting pissed already. i asked to talk to the manager. before the manager came, the food arrived with a “pasensya na po matagal talaga yung food” from one of the waitresses. not a good line to give to “a little agitated” customers di ba? the waitress even gave us a survey/evaluation form. told her: “dear, i don’t think it’s a good idea, malamang kse hindi maganda ang masasabi namin dyan.” but she still left it with us.
when my cousin’s order came, her egg was scrambled. she specifically asked for sunny-side up, well done na egg. so tinawag ulet si waitress. told her the error. papalitan daw. after a few seconds, she came back. kung okei lang daw ba salmon omelette na lang. my cousin said ok. baka daw maghintay pa ulet sya ng 20 mins para lang sa isang egg.
dumating si manager. we just asked to have an extension in checking-out. told her we spent 20 mins waiting for the elevator and another 40 mins for the food. pumayag naman. we also told her kulang pa yung order ng isa kong friend. parang wala pa yung fruit platter at yung bread platter. we told her too that we wouldn’t have minded if upon ordering we were told that it would take that long to prepare our orders, kaso no advice. all of these were done civilly shempre. kahiya-hiya naman magtatalak sa hotel. plus baka babuyin yung iba pang food. hate ko pa naman nakikipagaway sa food establishments at baka kung ano gawin sa pagkain.
one friend wasn’t happy with her order. the bacon was so “matigas” at hindi crispy. plus her hash browns were overcooked. but the manager has left already. ang nakain lang nya yung scrambled egg. alam nyo naman na pag sa hotel medyo pricey ang menu di ba. so medyo inis sya na she’ll be paying for so much para lang sa isang scrambled egg na nakain nya. gusto ulet magreklamo sa manager.
before we had the chance to call her again (the manager), one guy (na hindi ko actually malaman kung ano ang role nya, kung waiter ba, kse hindi naman sya yung kumuha or nag-serve ng order namin) came to us at eto ang dialogue nya:
guy: ma’am, yung fruit platter po ninyo, either fruit platter or fruit juice po yun. you ordered for the juice.
kami: ah, ok.
guy: actually ma’am yung sinasabi nyo na kulang, sobra pa nga yung naibigay sa inyo e. kse hindi po kasama sa order nyo yung salmon omelette pero binigay po sa inyo at hindi po namin ichinarge.
pinsan ko: hindi namin kasalanan yun kse sunny-side up inorder ko. yan ang pinalit nila. na pumayag na ko para makakain na. antagal kse ng order.
friend 1: tsaka pano ko kakainin tong hash brown na to? sunog o.
guy: pwede nyo naman pong i-take out
me: baket ite-take out pa eh hindi na nga namin makain at sunog e.
may mga iba pang salitang nabitawan, pero hindi ko na maalala. the manager came back to our table. we told her about the guy and told her that he’s making things worse by coming to us. okei na kami e sa matagal, mali at sunog na order. pero nagsalita pa ng kung anu-ano. kumbaga, poor complaint management.
our get-together would’ve been perfect. that breakfast incident totally ruined it. after breakfast, we checked out had lunch somewhere in shang then went home. di ko lang talaga makalimutan yung angas nung lalaki sa cafe. kasuya. hmp.